For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check/test the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us).

Please contact us within 30 days from the date you submitted your order. Remember to keep/save the original package for your item. Defective or Incorrect Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us andyscustomercare@gmail.com

Please do not attempt to return items purchased through the Andy's Adult World website directly at our retail store. There are no exceptions. For any issues with your web order, contact andyscustomercare@gmail.com 

Web orders are handled through this source and not at the retail store level. You will be directed to contact the dedicated on-line customer service team with your full order details. 

Incorrect Size Ordered

It is the responsibility of the customer to ensure that they are ordering the correct size. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements, including size, before placing your order. 

In the event a product does not match its description, please contact us at andyscustomercare@gmail.com with details and photos. 

Change of Mind

All sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.