SHIPPING

Please allow up to 2 business days for "all" orders to ship out after transmittal and processing is completed.

NOTE: *****Estimated shipping delivery time on all orders starts when your order leaves the warehouse (usually within 2 business days).

Please Note: Any orders placed after 2:00 p.m. Pacific Standard Time will be processed on the next business day. Business days are Monday - Friday, this does not include Holidays. If you place your order after Friday at 2:00 p.m. Pacific Standard Time or over the weekend, your items will not ship until the following Monday, which is the first business day.

Holidays

Please note that orders will not ship on Holidays. 

Discreet Shipping

We understand how important your personal privacy is and we respect that! All of our packages are shipped discreetly, in a plain cardboard box or envelope. The name “Andy’s Adult World’ does not appear anywhere on your package.

Charges will show on your credit card statement as “Andys AW”

What are the Shipping fees?

Charges for shipping your order are determined by the weight of the products ordered and shipping method you choose. At checkout, the system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Please Note: Exceptions apply and delivery time is not guaranteed by USPS.

We ship orders from San Fernando, CA and transit times will vary based on your location and distance from our warehouse.

International Shipping?

At this time, we are unable to ship outside the United States. We are sorry for the inconvenience this may cause. 

For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check/test the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us).

Please contact us within 30 days from the date you submitted your order. Remember to keep/save the original package for your item. Defective or Incorrect Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us andyscustomercare@gmail.com

Please do not attempt to return items purchased through the Andy's Adult World website directly at our retail store. There are no exceptions. For any issues with your web order, contact andyscustomercare@gmail.com 

Web orders are handled through this source and not at the retail store level. You will be directed to contact the dedicated on-line customer service team with your full order details. 

Incorrect Size Ordered

It is the responsibility of the customer to ensure that they are ordering the correct size. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements, including size, before placing your order. 

In the event a product does not match its description, please contact us at andyscustomercare@gmail.com with details and photos. 

Change of Mind

All sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.